Built for shore excursion operators

Shore excursion ops,
end to end.

From allotment file to invoice payment — one platform that replaces the spreadsheets your team runs on today.

Allotments · Bookings · Resources · Field reporting · Invoice follow-up

Request a Demo See how it works
Maturity2+ years in live operations Guests100,000+ guests handled Operations4,000+ tour departures run Compatibility21 cruise-line document formats, 7 families
What it does
Four things that take you off spreadsheets

Built by a tour operator, for tour operators. Every feature came from a real operational problem in the field.
If you receive allotments, manage cruise line bookings, and invoice the cruise line at the end of each call — this is built for you.

1

Auto-parse allotments

Upload the cruise line spreadsheet exactly as received. Tours, codes, and scheduled calls are read automatically — RCCL, NCL, MSC, Princess, HAL, Celebrity, Carnival, AIDA, TUI, Virgin, Costa, Marella, and more.

2

Manage every resource

Guides, venues, transport, and providers in one system. Assign per ship call from data already there; guides confirm through their own portal.

3

Report from the field

Guides and staff capture counts, incidents, and guest feedback from their phones — text, voice, or photo. Everything feeds the EOD report.

4

Verify and settle

Audit each voucher against field counts, flag discrepancies with evidence, and track every invoice to payment.

How it works
One season, six connected steps

ShorexFlow mirrors how your operation actually runs — from the agreements you sign to the invoice you collect.

01

Load your agreements

Import the tour forms signed with each cruise line. Your tour catalog builds itself — codes, capacities, and above all the timelines: what each line has been promised, minute by minute.

02

Import allotments

Upload the allotment file. Scheduled calls and tours land against the catalog, straight into the system.

03

Sync bookings

Updated booking reports arrive periodically. Review changes side by side and apply them selectively or all at once.

04

Assign and brief

Assign guides, vehicles, venues, and providers. The team accepts through their portal; briefing reports in one click.

05

Run the operation

Guides check in, staff log counts, incidents and feedback are filed from the phone in real time.

06

Settle and invoice

EOD report compiled. Voucher audited against field data. Invoice generated, sent, and tracked to payment.

In daily operation
Built in the field. Proven every port day.

The people who run the operation on ShorexFlow, in their own words.

Operations manager
★★★★★
Before ShorexFlow, a busy call meant checking spreadsheets, messages, and last-minute changes in several places. Now I can see the whole operation in one view and act quicker.
Jovana Castillo · Operations Manager · CTG Margarita SAS, Cartagena
Finance
★★★★★
When a voucher comes in, we can upload it and immediately compare it against the operational record instead of searching for information in scattered places.
Noraida Montes · Administration & Accounting · CTG Margarita SAS, Cartagena
Operator · St. Maarten
★★★★★
Simple, easy to navigate, but also a powerful tool. A must for small business operators in the cruise ship business.
Tim McCalep · Rhino Excursions LLC, St. Maarten
Guide
★★★★★
I get all the information I need to run a tour with ease through the app. The assignment is clear, so I spend less time asking for details and have more time for the guests.
Carlos Sarmiento · Guide · Cartagena
Who we are
Operators first. Software second.

ShorexFlow is built and run by people who operate cruise-port excursions themselves.

Andres Stephany

Andres Stephany

Founder

Three decades handling cruise-ship calls: Isla Margarita from 1994, Cartagena since 2009 with CTG Margarita, and today Shore Excursions International and Rhino Excursions in St. Maarten. Built ShorexFlow to run his own operation — every feature exists because his teams needed it on a real turnaround day.

Jonas Gotthardt

Jonas Gotthardt

Partner

German-born, Cartagena-based. A season at sea with a cruise line, then eight years organizing shore excursions in Cartagena, Colombia — the operator side of the dock, now applied to onboarding and day-to-day coordination for ShorexFlow clients.

Technical advisorShorexFlow's technical architecture is advised by Fondar Consulting (Fondar LLC) — a Florida-based cloud integrations firm specializing in enterprise SaaS and AI systems.
Pricing
Simple, per-port pricing

Billed annually. Fully hosted — nothing to install or maintain.

⚓ Anchor
Off spreadsheets. Manual inputs, full accountability.
$99 /mo
billed annually · $119/mo month-to-month
  • Tour catalog, ship-call calendar, bookings & day view
  • Guides, transport, venues & providers
  • Guide, staff & venue portals
  • Manual allotment entry
Anchor
Operational
  • Guide assignment & acceptance via portal
  • Bus onboarding & return control
  • Emergency Contact Report — basic PDF export
  • Basic EOD — guest feedback, no AI narrative
Automation
  • AI credit packs available as a paid add-on
Most Popular
🎯 Helm
Auto-parse allotments. Automation + financial visibility.
$269 /mo
billed annually · $319/mo month-to-month
  • Auto-parse across 21 formats, 7 cruise-line families
  • Booking & update workflow
  • Full financial reporting — P&L, daily financials, management reports
  • Invoice verification — voucher vs. field counts, with evidence
Helm
Everything in Anchor, plus
  • Proforma cruise-line invoice audit + check of provider & venue invoices
Operational
  • Venue coordination and confirmation
  • Venue conflict handling
  • Guide blocking / availability + transport blocking
  • Catalog status & season load status
  • Generic incident report
  • Guest feedback kiosk
  • Guest feedback on the bus (survey + voice)
  • Abandonment logging
Reporting
  • Full EOD with field counts
  • Proforma invoices & receivables (invoice → payment)
  • Invoice verification workflow
  • P&L per call · cost & margin report
  • Daily financial report · financial overview
  • Rate negotiator assistant
  • Management reports
  • Guide analytics · feedback report
Automation
  • Screenshot (vision) pax updates
  • AI help assistant · 150 credits/mo
🛳 Bridge
Full intelligence. AI-powered, cruise-line-grade accountability.
$449 /mo
billed annually · $539/mo month-to-month
  • Everything in Helm
  • AI-supported incident reporting with cruise-line templates
  • Made yours — full white-label branding & configuration, no separate charge
  • Unlimited AI assistant credits
Bridge
Operational
  • GPS-timestamped check-in & live tracking
  • Port permits generation and tracking
Automation
  • AI-generated EOD narrative

Pricing per operational port  ·  Hosting included  ·  Annual billing saves ~2 months

On every plan
Request a Demo →
Running more than one port? Ask us about multi-port pricing.
+ One-time onboarding fee

Hands-on setup by working shore-excursion operators — we provision your workspace, supply the import templates, and train your team role by role, then stay with you validating every flow stage through your first operating days. You load your own data, so your rates never pass through our hands. Priced by complexity (cruise lines × tours).

Cruise lines ↓ / Tours → 1–5 6–10 11–25
1–2 cruise lines$300$500$750
3–5 cruise lines$500$750$1,000
6–10 cruise lines$750$1,000$1,500
10+ cruise lines$1,000$1,500$2,000

50% on signing · 50% on completion

✓ Onboarding guarantee
  • 100% refund if any flow stage fails and cannot be resolved within 14 days.
  • 50% refund if system works but you cancel within 30 days of completion.
  • — No refund after 30 days.
Go-live milestones

Five core milestones apply to any port, in any country. A sixth is written per deal for local requirements.

01Catalog imported — tours, variants, providers
02Cruise lines configured and importing correctly
03Staff, vehicles and compliance documents loaded
04One full operating day executed end to end
05One closing reconciliation completed
＋Destination annex — e.g. Cartagena: port-access file generated in the port authority's required format, PILA validity detected. Other ports: whatever that authority requires, or nothing.
Top rung of the setup ladder

Command Launch — done-for-you rollout, made theirs

A guided rollout with real custom programming — new fields, terminology and workflows — for multi-port and DMC operators who want it built around their operation from day one.

Get a quote Priced per rollout — scoped to what needs building
Request a demo
See it running on real data.

We'll show you the full system — allotment import to EOD report — using real cruise line data. 30 minutes.

No commitment. We'll reach out within 24 hours to schedule a 30-minute demo.

✅

Got it. Pick a time for your demo now.

Thirty minutes on Google Meet, times shown in your own time zone. You will also get an email from Andres with this same link, in case you want to choose later.

Nothing that fits? Reply to Andres's email and he will find a time.